Help
Returns and damage
Each painting is printed for you, so we look after anything that goes wrong on the way, and we are clear about the rest.
If your painting arrives damaged, misprinted or never arrives, write to us within 30 days of delivery with a photo and we will reprint it or refund you. You do not need to send it back.
Damaged, defective or lost
- Email hello@yogapaint.com within 30 days of the delivery date (or of the expected date, if the parcel never came).
- Include your order number and a clear photo of the whole painting and of the damage.
- We replace it free of charge or refund you in full, whichever you prefer.
Changing your mind
Paintings are printed to order, so outside the EU and the UK we cannot accept returns for a change of mind or a size that turns out wrong. The size guide helps you choose before you buy.
Customers in the EU and the UK
You may cancel your order within 14 days of receiving it, without giving a reason. Tell us by email within those 14 days and we will send you the return address; send the painting back unused and in its packaging within 14 days of telling us. We refund the price of the painting and the original delivery charge within 14 days of getting it back. The cost of sending it back is yours.
Cancelling before it is printed
Orders go to print within a few hours. If you write to us quickly we will try to stop it; once printing has started we cannot cancel.
Wrong address
Please check the delivery address at checkout. If a parcel comes back because the address was incomplete, we can send it again for the cost of the new shipping.